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Terms and Conditions
Contents General Conditions Curtains4u are dedicated completely to customer satisfaction and we intend to provide you with the best possible service. If you have any comments or suggestions, please email us at sales@curtain4u.co.uk. Curtains & Measurements Payment Curtains4u accepts payment via VISA Credit, VISA Electron (Debit), MasterCard, Maestro and Solo cards. On the payment page you may be prompted to enter a 'password protected identity checker'. For more information, consult your card issuer. All payment transactions are made through a secure server hosted by SagePay. When you make an order on the Curtains4u website, you will receive confirmation email of your order and of payment; one from ourselves and one from SagePay. This is to indicate that we have received your order, and that payment has been received. Due to the nature of internet retail, your card is charged the full amount at the point of sale. For the most part, our items are ordered in especially from the supplier for your order; please bear this in mind when calculating delivery times. Tax Charges For all orders, the price indicated as due from you is inclusive of 17.5% VAT. If you require a VAT receipt with your order, please state that you do in the “Description” box during checkout and we will endeavour to make sure that your request is met. We have teamed up with SagePay (formerly Protx) to ensure that your credit or debit card details are handled with the utmost security. Curtains4u take orders from Mainland UK, Scottish Highlands, Northern Ireland, Eire, the Isle of Wight and the Isle of Man and the Channel Islands. We do our best to process all orders immediately. All Curtains4u orders for delivery to Mainland UK, Scottish Highlands, Northern Ireland, the Isle of Wight and the Isle of Man in excess of £50.00 total value are delivered free of charge. For orders below this value there is an additional charge of £7.99 to cover postage and packing. We also deliver to the Republic of Ireland but charge £14.99, although this is free if the order value exceeds £100. We now ship to the Channel Islands, though though we use Royal Mail rather than DHL. Line charging to the ROI, we charge £14.99 to ship to the Channel, this is free if the order value exceeds £100. We DO NOT ship to any other part of Europe or indeed the World.
Returns, Refunds and Exchanges
Please note that we have strict policies regarding returns; especially regarding made to measure and altered items along with sale items, which cannot be returned unless faulty. Any other product can be returned, though we reserve the right to charge and administration fee of 10% for non-faulty items returned. Unfortunately, we cannot accept non-faulty curtains back once the header tape has been pulled at all. We request that you contact us by email or telephone within 7 days of delivery before going ahead with any return as returns need to be authorised by one of our staff before anything is sent back to us; please contact us on sales@curtain4u.co.uk or 01902 399764 with your delivery date, order number and reason for return and we will get back to you with instructions on the best way to proceed. All items must be returned in the same condition they were sent, with all packaging, labels and tags still intact or where possible, attached. Please enclose a note stating your name, the order number and the reason for return. Returns where the goods are faulty… After you have contacted us, we will arrange collection of the items via DHL from your address. If you prefer, we can arrange collection from an alternate address. As soon as we receive the goods back, we will either reimburse you or arrange for a replacement. Returns where the goods are not faulty… We reserve the right to charge an administration fee for returns where there is no fault. We will retain 10% of the total charged for any faultless returns. Non-faulty returns must be returned to our offices at your own cost. In this case, return postage and packaging are entirely the responsibility of the customer, and its safe delivery is the customer’s responsibility until receipt by us. Your right to cancel your order is in addition to your other statutory rights. If you fail to return the goods to us, we will charge you the direct cost to ourselves in either retrieving the item or the equivalent value of a replacement. In the unlikely event that you place an order with us but receive the incorrect item, please get in touch with us as soon as possible so we can arrange the return and for the correct item to be sent. You may contact us within 28 days of the delivery of the incorrect item(s). In the case of refunds, your credit or debit card is usually reimbursed within 3 to 5 business days from the refund being processed by us as the funds take this time to clear. If we have offered to refund you any amount, but there is no sign of it within a week or so, please get in touch to make us aware of the situation. We can only refund to the card with which you used to place your order.
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